A Little Humour Is Good For The

I Rely Far More On Gut Instinct Than Researching Huge Amounts Of Statistics.

To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

I Have Always Believed That Personal Relationships Are Vital In Business And That People Should Be Directly Accountable For Their Actions.

I Myself Have Benefited From Many Mentors Throughout My Life.

It's Better To Say Nothing Than Spend 1,000 Words Or An Hour Speech Saying Nothing. Get To The Point.