Anyone That Enjoys His Work Is A

We Should Be Guided By Theory, Not By Numbers.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

Does Experience Help? No! Not If We Are Doing The Wrong Things.

You Should Not Ask Questions Without Knowledge.

Without Questions, There Is No Learning.