Are Your Customers Saying Wow?

The Chinese Are Quite Entrepreneurial. Remember When Lenovo Bought Ibm's Pc Division. It Was Said That China Didn't Need A Brand Name, China Didn't Need To Buy Lenovo To Get Into The Pc Business, I Remember Reading A One-liner Somewhere Which Struck Me As Quite Possibly True, It Said The One Thing That The Chinese Had Not Been Able To Copy Or Figure Out Was The Way, In Terms Of Systems, That Americans - It Probably Would Be True For Europeans As Well - That Americans Install And Live By Their Management Systems, While China Is Still Quite Half-assed. Perhaps That Is A True Statement.

Stellar Teams Are Invariably Made Up Of Quirky Individuals Who Typically Rub Each Other Raw, But They Figure Out - With The Spiritual Help Of A Gifted Leader - How To Be Their Peculiar Selves And How To Win Championships As A Team...at The Same Time.

Community. A Friend Started A Real Estate Brokerage A Few Years Ago. By The Time She'd Added Her Second Employee, She Was A Pillar Of Her 35,000-person Community. No Rule Says That Only The Local Banker Or Car Dealer Can Organize The Program To Raise Supplemental Funds For The Public Library Or Send The High School Band On A Well-earned Special Trip. Participating In Community Affairs, With Time More Than Dollars, Is Good Business From Day One. It Gets Your Name Around, Adds To Your Distinctiveness, And, Best Of All, Makes You An Attractive Employer (which Is The Key To Sustained Success).

What You Decide Not To Do Is Probably More Important That What You Decide To Do.

Trust, Not Technology, Is The Issue Of The Decade.