Be Kinder Than Necessary.

I've Learned That You Know Your Husband Still Loves You When There Are Two Brownies Left And He Takes The Smaller One.

If You Need To Bring In A Business Partner, Make Sure Your Partner Brings Along Some Money.

Kind Words And Good Deeds Are Eternal. You Never Know Where Their Influence Will End.

Learn To Listen. Opportunity Sometimes Knocks Very Softly.

The Next Time You Face A Customer Who Has Every Right To Be Upset, Say Something Like This: 'i Don't Blame You For Feeling As You Do. If I Were You, I'd Feel Exactly The Same Way. What Would You Like For Me To Do?' These Are Magical, Healing Words, And You'll Be Surprised At How Reasonable People Become When They Believe You Are On Their Side.