Companies Have Got To Learn To Eat

Lists Simplify, Clarify, Edify.

Who Comes First? Don't Be Silly, Says King Hal; It's Employees. That Is - And This Dear Watson, Is Elementary - If You Genuinely Want To Put Customers First, You Must Put Employees More First.

Develop A Respect And Reverence For The Principle Of Variation: The Idea That The Message Ain't In The Mean, The Mode Or The Median - It's In The Differences That Occur Throughout A Population.

A Good Collection Is More Than Just The Sum Of Its Parts.

Community Organizing Is All About Building Grassroots Support. It's About Identifying The People Around You With Whom You Can Create A Common, Passionate Cause. And It's About Ignoring The Conventional Wisdom Of Company Politics And Instead Playing The Game By Very Different Rules.