Competence Is No Longer Scarce.

In A Battle Between Two Ideas, The Best One Doesn't Necessarily Win. No, The Idea That Wins Is The One With The Most Fearless Heretic Behind It.

The Combination Of Fear And Ignorance (two Sides Of The Same Coin) Can Be Paralyzing.

The Only Purpose Of Customer Service Is To Change Feelings.

Figure Out The People Part And The Technology Gets A Whole Lot Simpler.

Most People Don't See That They Have Options Beyond What Society Tells Them To Do. That's The Biggest Problem. They Honestly Believe That Compliance Is The Shortcut To Success.