Failure Is An Attitude, Not An Outcome.

Pay Attention To Those Employees Who Respectfully Ask Why. They Are Demonstrating An Interest In Their Jobs And Exhibiting A Curiosity That Could Eventually Translate Into Leadership Ability.

When You're Fired, You're Rejected. It's As Simple As That.

Day In And Day Out, Your Tax Accountant Can Make Or Lose You More Money Than Any Single Person In Your Life, With The Possible Exception Of Your Kids

Southwest Airlines Is Successful Because The Company Understands It's A Customer Service Company. It Also Happens To Be An Airline.

Keep The Customer Actively Involved Throughout Your Presentation, And Watch Your Results Improve.