I Believe In The Age Of The

If Future Competitiveness Depends On Treating People As An Important Part Of The Institution, The Least Respectful Thing I Can Imagine Doing To A Human Being Is Asking Him To Urinate In A Cup.

If You Love Your Company And Love What You Do, You Will Serve Your Customers Better-period!

The Hyperfast-moving, Wired-up, Reengineered, Quality-obsessed Organization Will Succeed Or Fail On The Strength Of The Trust That Its Managers Place In The Folks Working On The Front Line.

Quality Involves Living The Message Of The Possibility Of Perfection And Infinite Improvement, Living It Day In And Day Out, Decade By Decade.

Collections Of Books And Other Documents, Either Printed Or Electronic, Are A Form Of Congregation.