I Can't Imagine A Day Without Coffee.

We Woke Up One Day, And All The Sudden Starbucks Was In The Middle Of This Political Crossfire Between The People Who Want To Bring A Gun Into Starbucks And The People Who Want To Prevent It. It Is A Very Difficult, Fragile Situation.

This May Sound A Bit Naive, But I Got Here By Believing In Big Dreams.

Many Companies Today Are Reducing Hours Of Full-time People To Get Under The Minimum So They Don't Have To Pay Health Care Costs. I Just Shake My Head Because That's Not Going To Build Long-term Value And Trust With Your People.

The Issue Of Managing Through A Crisis Is You Have To Be Decisive Even If You Don't Have Perfect Information.

Great Companies Are Defined By Their Discipline And Their Understanding Of Who They Are And Who They Are Not.