If You Want Your People To Be

When You Touch - Don't Take. Touch People Only When You Are Giving Something - Reassurance, Support, Encouragement, Whatever

If You Want Your People To Be Responsible, Be Responsive To Their Needs.

Before Something Can Become A Habit It Must First Be Practiced As A Discipline.

Your Business Should Be Defined, Not In Terms Of The Product Or Service You Offer, But In Terms Of What Customer Need Your Product Or Service Fulfills. While Products Come And Go, Basic Needs And Customer Groups Stay Around, I.e., The Need For Communication, The Need For Transportation, Etc. What Market Need Do You Supply?

Things Not Worth Doing Are Not Worth Doing Well.