In The Long Term The Most Important

Online Hierarchies Are Inherently Dynamic. The Moment Someone Stops Adding Value To The Community, His Influence Starts To Wane.

In An Ideal World, An Individual's Institutional Power Would Be Correlated Perfectly With His Or Her Value-add. In Practice, This Is Seldom The Case.

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

In A World Of Commoditized Knowledge, The Returns Go To The Companies Who Can Produce Non-standard Knowledge.

All Too Often, A Successful New Business Model Becomes The Business Model For Companies Not Creative Enough To Invent Their Own.