Invest Time, Don't Spend It.

You Don't Earn Loyalty In A Day. You Earn Loyalty Day-by-day.

You Don't Get Great At Selling In A Day. You Get Great At Selling Day By Day.

The Best Way To Make A Sale Is To Ask For Ask For A Date Of Beginning, Or Some Type Of Commitment To Move Forward After You Are Certain You Have Removed All The Risks, And All The Barriers, From Your Prospect's Buying Process.

Loyalty Is Earned With Friendliness, Responsiveness, Ease Of Doing Business, Fair Value, And The Good Feeling Customers Get When They Call You, Visit You, Or Interact With You.

Take Your Job Seriously, But Don't Take Their Complaints Personally. If You Take It Personally You'll Get Upset And Lose Your Edge. If You Take It Too Personally, You'll Lose Your Edge And Your Job. If You Take It Seriously -- It's You With Them. If You Take It Personally, It's You Against Them. What Steps Can You Take To Ensure Keeping Your Cool?