Knowledge Needs To Be A Verb.

Put A Good Person In A Bad System And The Bad System Wins, No Contest.

Now, We Learn That A System Must Have An Aim. Without An Aim, There Is No System.

We Must Satisfy Our Customers.

One Cannot Be Successful On Visible Figures Alone ... The Most Important Figures That One Needs For Management Are Unknown Or Unknowable, But Successful Management Must Nevertheless Take Account Of Them.

Improve Quality, You Automatically Improve Productivity.