Leaders Grow; They Are Not Made.

"value Added" Is A Meaningless Concept For A Retail Business , For A Bank, For A Life Insurance Company, And For Any Other Business Which Is Not Primarily Engaged In Manufacturing.

An Executive Should Be A Realist; And No One Is Less Realistic Than The Cynic.

Accept The Fact That We Have To Treat Almost Anybody As A Volunteer.

Decisions Exist Only In The Present.

There's No Such Thing As Knowledge Management; There Are Only Knowledgeable People. Information Only Becomes Knowledge In The Hands Of Someone Who Knows What To Do With It.