Nobody Goes To Work To Do A

To Copy Is To Invite Disaster.

A Leader Is A Coach, Not A Judge.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.