None Of Us Is As Smart As

Purpose Can Never Be About Achievement; It Is Much Bigger.

Catch Someone Doing Something Right.

Customer Service Is Not A Department, It's Everyone's Job.

Congratulations Offer More Potential Than Cash. The Amount Of Available Cash Is Limited, But Managers Have An Unlimited Supply Of Congratulations. It's Important To Pay People Fairly, But Managers Also Should Heap On Congratulations And Feed People's Souls.

Catching People Doing Things Right Is A Powerful Management Concept.