Once The Facts Are Clear The Decisions

Most Organizations Staff Their Problems & Starve Their Opportunities.

Business Enterprise Is An Organ Of Society. There Is Only One Valid Definition Of Business Purpose: To Create A Customer.

Change Is The Norm; Unless An Organization Sees That Its Task Is To Lead Change, That Organization Will Not Survive.

People In Any Organization, Including Bureaucrats And Politicians, Are Always Attached To The Obsolete; The Obsolescent; The Things That Should Have Worked But Didn't; The Things That Once Were Productive And No Longer Are.

Quality In A Product Or Service Is Not What The Supplier Puts In. It Is What The Customer Gets Out And Is Willing To Pay For. A Product Is Not Quality Because It Is Hard To Make And Costs A Lot Of Money, As Manufacturers Typically Believe. This Is Incompetence. Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.