Patience Is Emotional Diligence.

Human Beings Are Not Things Needing To Be Motivated And Controlled; They Are Four Dimensional - Body, Mind, Heart, And Spirit.

In Many Situations Involving Service Recovery - The Problem Itself Became The Catalyst For The Creation Of Even Greater Trust As The Companies Took The Issues Head-on And Worked Through The Difficult Problem In A Way That Restored Confidence.

The More Involved You Are, The More Significant Your Learning Will Be.

Life Is Not Accumulation, It Is About Contribution.

Doing More Things Faster Is No Substitute For Doing The Right Things.