Patience Is Emotional Diligence.

It Is In The Ordinary Events Of Every Day That We Develop The Proactive Capacity To Handle The Extraordinary Pressures Of Life. It's How We Make And Keep Commitments, How We Handle A Traffic Jam, How We Respond To An Irate Customer Or A Disobedient Child. It's How We View Our Problems And Where We Focus Our Energies. It's The Language We Use.

Principles Are The Territory. Values Are Maps.

If You Don't Choose To Do It In Leadership Time Up Front, You Do It In Crisis Management Time Down The Road.

What Is Important To Another Person Must Be As Important To You As The Other Person Is To You

People Simply Feel Better About Themselves When They’re Good At Something.