People Who Were Right A Lot Of

I Don't Want To Use My Creative Energy On Somebody Else's User Interface.

Above All Else, Align With Customers. Win When They Win. Win Only When They Win.

But There's Still So Much You Can Do With Technology To Improve The Customer Experience. And That's The Sense In Which I Believe It's Still Day One, And That It's Early In The Day. If Anything, The Rate Of Change Is Accelerating.

In The Old World, You Devoted 30% Of Your Time To Building A Great Service And 70% Of Your Time To Shouting About It. In The New World, That Inverts

Part Of Company Culture Is Path-dependent. It’s The Lessons You Learn Along The Way.