Quality Is Pride Of Workmanship.

You Do Not Install Quality; You Begin To Work At It.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

There Is No Knowledge Without Theory.

If You Can't Describe What You Are Doing As A Process, You Don't Know What You're Doing.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.