Quality Is Pride Of Workmanship.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

Anyone That Enjoys His Work Is A Pleasure To Work With.

3% Of The Problems Have Figures, 97% Of The Problems Do Not.

No One Can Measure The Loss Of Business That May Arise From A Defective Item That Goes Out To A Customer.

People Care More For Themselves When They Contribute To The System.