Rewards Should Go To Teams As A

Dot The I's, Cross The T's, Answer The Phones Promptly, Send Out Errorless Invoices, And In General Never Forget That The Devil Is In The Details.

'in Search Of Excellence' - Even The Title - Is A Reminder That Business Isn't Dry, Dreary, Boring, Or By The Numbers. Life At Work Can Be Cool - And Work That's Cool Isn't Confined To Tiger Woods, Yo-yo Ma, Or Tom Hanks. It's Available To All Of Us And Any Of Us.

Even A Poor, Out-of-datecollection Reflects In Its Own Way The Values Of The People Who Created It And The Community It Serves.

Don't Let The Vision Be Shot Through With Holes, But Be Damn Sure Some Of Your Best And Brightest Are Shooting At It -- With Bazookas As Well As Sniper's Rifles.

Inspiring Visions Rarely (i'm Tempted To Say Never) Include Numbers.