Success In One Role Can't Justify Failure

You Have Two Ears And One Mouth. Use Them Accordingly.

Treat Them All The Same By Treating Them Differently.

Management Is Formal Authority Given From Above. Leadership Is Moral Authority Given From Below And All Around.

Putting First Things First Means Organizing And Executing Around Your Most Important Priorities. It Is Living And Being Driven By The Principles You Value Most, Not By The Agendas And Forces Surrounding You.

Before A Performance, A Sales Presentation, A Difficult Confrontation, Or The Daily Challenge Of Meeting A Goal, See It Clearly, Vividly, Relentlessly, Over And Over Again. Create An Internal "comfort Zone". Then, When You Get Into The Situation, It Isn't Foreign. It Doesn't Scare You.