Tell Your Lizard (brain) To Shut Up.

Any Customer That Walks Away, Disrespected And Defeated, Represents Tens Of Thousands Of Dollars Out The Door, In Addition To The Failure Of A Promise The Brand Made In The First Place. You Can't See It But It's Happening, Daily.

Are You Doing Work Worth Doing, Or Are You Just Doing Your Job?

No More Than Six Words On A Slide. Ever. There Is No Presentation So Complex That This Rule Needs To Be Broken.

As Long As You Want To Please Everyone, You Won't Please Anyone.

...the Greatest Shortage In Our Society Is An Instinct To Produce. To Create Solutions And Hustle Them Out The Door. To Touch The Humanity Inside And Connect To The Humans In The Marketplace.