Time Is The Scarcest Resource.

To Make Knowledge Productive, We Will Have To Learn To See Both Forest And Tree. We Will Have To Learn To Connect.

Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.

The Honest Work Of Yesterday Has Lost Its Social Status, Its Social Esteem.

Teamwork Is Neither "good" Nor "desirable." It Is A Fact. Wherever People Work Together Or Play Together They Do So As A Team. Which Team To Use For What Purpose Is A Crucial, Difficult And Risky Decision That Is Even Harder To Unmake. Managements Have Yet To Learn How To Make It.

The 1st Question The Effective Decision-maker Asks Is: 'is This A Generic Situation Or An Exception?'