We Must Understand Variation.

Inspection With The Aim Of Finding The Bad Ones And Throwing Them Out Is Too Late, Ineffective, And Costly. Quality Comes Not From Inspection But From Improvement Of The Process.

The Most Important Things Cannot Be Measured.

You Should Not Ask Questions Without Knowledge.

To Manage One Must Lead. To Lead, One Must Understand The Work That He And His People Are Responsible For

People Need To Know What Their Jobs Are.