We Must Understand Variation.

Without Theory There Is Nothing To Modify Or Learn.

3% Of The Problems Have Figures, 97% Of The Problems Do Not.

Eighty Percent Of American Managers Cannot Answer With Any Measure Of Confidence These Seemingly Simple Questions: What Is My Job? What In It Really Counts? How Well Am I Doing?

The Job Can't Be Finished Only Improved To Please The Customer.

The Aim Should Be To Work On The Method Of Management.