What's Measured Improves

The Individual Is The Central, Rarest, Most Precious Capital Resource Of Our Society.

There Is A Point Of Complexity Beyond Which A Business Is No Longer Manageable.

Every Organization Must Be Prepared To Abandon Everything It Does To Survive In The Future.

Trust Is Congruence Between What You Say And What You Do.

What The Customer Buys And Considers Value Is Never A Product. It Is Always Utility, That Is, What A Product Or A Service Does For The Customer.