When You Choose A Managerial Path, You

I Don't Want The 35-year-olds In My Audience To Think Of Me As As 'pops' Giving The Kind Of Advice That Only 65-year-olds Can Understand.

The Magic Formula That Successful Businesses Have Discovered Is To Treat Customers Like Guests And Employees Like People.

The Principal Reason, Invariably, Most "successful" Giant Companies Rather Quickly Become Also-rans, Or Just Amorphous Blobs On The Competitive Landscape, Is Their Failure To Re-tool In Anything Like A Fundamental Way. In Fact, The Worse Things Get, Typically, The More They Dig In Their Heels And Defend Yesterday's Turf.

Quality Involves Living The Message Of The Possibility Of Perfection And Infinite Improvement, Living It Day In And Day Out, Decade By Decade.

Had Twitter Been Invented Earlier, My Books Would Have Been Shorter.