Word Of Mouth Is Very Powerful.

I'm Not Saying That Advertising Is Going Away. But The Balance Is Shifting. If Today The Successful Recipe Is To Put 70 Percent Of Your Energy Into Shouting About Your Service And 30 Percent Into Making It Great, Over The Next 20 Years I Think That's Going To Invert.

If You Can't Feed A Team With Two Pizzas, It's Too Large.

My Grandfather Taught Me That It Is Harder To Be Kind Than It Is To Be Clever.

There Are Multiple Ways To Be Externally Focused That Are Very Successful. You Can Be Customer-focused Or Competitor-focused. Some People Are Internally Focused, And If They Reach Critical Mass, They Can Tip The Whole Company.

Life's Too Short To Hang Out With People Who Aren't Resourceful.