You Can't Live Life Without An Eraser.

They Say Plan It. I Say Do It.

It's Not Enough To Be Close To The Customer. You've Got To Be Glued To The Customer.

The 10 Or 12 Artists I Have Known Really Well All My Life Are At Least As Competitive As Professional Athletes. They May Express It In Slightly Different Terms, But You Look At The Jackson Pollocks Et Al., And They Are As Interested In Wall Space In The Galleries As Joe Montana Is In The Percentage Of Completed Passes. So The Notion That Symphonic Conducting, Or Stage Play, Or Pure Art, Is Not A Competitive Business Is Real Bullshit.

Excellence Comes From Human Beings Doing Things Of Value That Customers Find Memorable.

Smile If It Kills You. The Physiology Of Smiling Diffuses A Lot Of Anger And Angst. It Makes Your Body And Soul Feel Better.