You Have To Stand Out If You

Have You Thanked A Front-line Employee For Carrying Around A Great Attitude ... Today?

If, As I Anticipate, A Wide Array Of Personal, Portable Information/communication Devices Becomes Increasingly Important And Widespread For Information-intensive Users, It Will Be A Major Challenge For Libraries To Adapt Their Content And Services To Such A Diverse Technological Environment.

One Percent Improvement In 1,000 Things Is Better Than 1,000% Improvement In One Thing.

Have You Set High Standards In The Past That Make It Clear What Level Of Performance You Demand?

Power Lies In The Details, And The Tenacious Pursuit Of Such Hidden Levers Can Pay Off Enormously. While You Don't Want To Get A Reputation As A Prissy Worrywart, Worrying About The Details In Private Is Important. You May Think You Are The World's Greatest Speaker, But If The Auditorium's Sound System Is Singing Static - Well, Forget It.