An Era Similar To The One In

Treat The Customer As An Appreciating Asset.

If Future Competitiveness Depends On Treating People As An Important Part Of The Institution, The Least Respectful Thing I Can Imagine Doing To A Human Being Is Asking Him To Urinate In A Cup.

Champions Are Pioneers, And Pioneers Get Shot At. The Companies That Get The Most From Champions, Therefore, Are Those That Have Rich Support Network So Their Pioneers Will Flourish. This Point Is So Important It's Hard To Overstress. No Support Systems, No Champions. No Champions, No Innovations.

If No One Is Pissed-off With You Then You Are Dead But Just Haven't Figured It Out Yet.

Vision Is Dandy, But Sustainable Company Excellence Comes From A Huge Stable Of Able Managers.