Everything Starts With The Customer.

The Next Thing Is: We Can Make Ibm Even Better. We Brought Ibm Back But We're Gunning For Leadership.

Vision Is Easy. It's So Easy To Just Point To The Bleachers And Say I'm Going To Hit One Over There. What's Hard Is Saying, Ok, How Do I Do That? What Are The Specific Programs, What Are The Commitments, What Are The Resources, What Are The Processes We Need In Play To Go Implement The Vision, Turn It Into A Working Model That People Follow Every Day In The Enterprise. That's Hard Work.

People Don't Do What You Expect But What You Inspect.

We Built This Company From The Customer Back, Not From The Company Out.

We Do Not Need Departments Of Commerce, Labor, And Education; We Need A Single Department Of Skills That Will Promote An Integrated Approach To Global Competitiveness.