We Built This Company From The Customer

I Firmly Believe That Ibm's Size Can Be Used To Its Advantage.

The More Successful Enterprises Are The More They Try To Replicate, Duplicate, Codify What Makes Us Great. And Suddenly They're Inward Thinking. They're Thinking How Can We Continue To Do What We've Done In The Past Without Understanding That What Made Them Successful Is To Take Risks, To Change And To Adapt And To Be Responsive. And So In A Sense Success Breeds Its Own Failure. And I Think It's True Of A Lot Of Successful Businesses.

I Think Values Are Really, Really Important, But I Also Think That Too Many Values Are Just Words.

The Fundamental Issue Is: In The World Of The Internet, Is There A Place For A Packager Of Services? Does The Customer Want To Go Surf The Net And Go To Every One Of 50,000 Web Sites? Or Will People Pay A Reasonable Amount For Somebody To Go Out And Preselect And Package What They Want? My Guess Is They Will Both Coexist.

Fixing Culture Is The Most Critical − And The Most Difficult − Part Of A Corporate Transformation… In The End, Management Doesn’t Change Culture. Management Invites The Workforce Itself To Change The Culture.