Feedback Is The Breakfast Of Champions.

Your Customers Are Only Satisfied Because Their Expectations Are So Low And Because No One Else Is Doing Better. Just Having Satisfied Customers Isn't Good Enough Anymore. If You Really Want A Booming Business, You Have To Create Raving Fans.

If God Had Wanted Us To Talk More Than Listen, He Would Have Given Us Two Mouths Rather Than Two Ears.

A Little Flattery Makes People Feel Good About Themselves. When You Notice Someone Looking Great, Give Them A Compliment.

Learning Is Defined As A Change In Behavior. You Haven't Learned A Thing Until You Take Action And Use It.

Customer Service Should Not Be A Department, Customer Service Is Everyone's Job.