Had Twitter Been Invented Earlier, My Books

The Company's Most Urgent Task Is To Learn To Welcome, Beg For, Demand - Innovation From Everyone.

Champions Are Pioneers, And Pioneers Get Shot At. The Companies That Get The Most From Champions, Therefore, Are Those That Have Rich Support Network So Their Pioneers Will Flourish. This Point Is So Important It's Hard To Overstress. No Support Systems, No Champions. No Champions, No Innovations.

Train Everyone Lavishly. You Can't Overspend On Training.

Develop A Respect And Reverence For The Principle Of Variation: The Idea That The Message Ain't In The Mean, The Mode Or The Median - It's In The Differences That Occur Throughout A Population.

Accept Change As A Friend. And Don't Take Yourself Too Seriously.