I'm Skeptical That The Novel Will Be

We Innovate By Starting With The Customer And Working Backwards. That Becomes The Touchstone For How We Invent.

The Great Thing About Fact-based Decisions Is That They Overrule The Hierarchy.

Things Never Go Smoothly.

In The Old World, You Devoted 30% Of Your Time To Building A Great Service And 70% Of Your Time To Shouting About It. In The New World, That Inverts

You're Not Going To Make Hemingway Better By Adding Animations.