Things Never Go Smoothly.

What I Want To Talk To You About Today Is The Difference Between Gifts And Choices. Cleverness Is A Gift, Kindness Is A Choice. Gifts Are Easy - They’re Given After All. Choices Can Be Hard. You Can Seduce Yourself With Your Gifts If You’re Not Careful, And If You Do, It’ll Probably Be To The Detriment Of Your Choices.

If You're Competitor-focused, You Have To Wait Until There Is A Competitor Doing Something. Being Customer-focused Allows You To Be More Pioneering.

We Were Hoping To Build A Small Profitable Company; And Of Course, What We've Done Is Build A Large, Unprofitable Company.

I'm Skeptical That The Novel Will Be 're-invented.'

What We Want To Be Is Something Completely New. There Is No Physical Analog For What Amazon.com Is Becoming.