I Think That, Ah, I'm A Very

We Were Hoping To Build A Small Profitable Company; And Of Course, What We've Done Is Build A Large, Unprofitable Company.

I Never Worked On The School Newspaper.

Focusing On The Customer Makes A Company More Resilient.

Cultures Aren’t So Much Planned As They Evolve From That Early Set Of People.

In The Old World, You Devoted 30% Of Your Time To Building A Great Service And 70% Of Your Time To Shouting About It. In The New World, That Inverts