Focusing On The Customer Makes A Company

I'm Not Prepared To Make Any Multi-decade Commitments.

If You Invent Frequently And Are Willing To Fail, Then You Never Get To That Point Where You Really Need To Bet The Whole Company.

Determine What Your Customers Need, And Work Backwards.

If There’s One Reason We Have Done Better Than Of Our Peers In The Internet Space Over The Last Six Years, It Is Because We Have Focused Like A Laser On Customer Experience.

I Feel Like In One Year It's Very Easy To Go From Internet Poster Boy To Internet Piсata.