Improving Quality Requires A Culture Change, Not

Slowness To Change Usually Means Fear Of The New.

When You're Out Of Quality, You're Out Of Business.

Very Few Of The Great Leaders Ever Get Through Their Careers Without Failing, Sometimes Dramatically.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

It Is Not Possible To Know What You Need To Learn.