Improving Quality Requires A Culture Change, Not

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

When You're Out Of Quality, You're Out Of Business.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.