Improving Quality Requires A Culture Change, Not

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

It Isn't What You Find, It's What You Do About What You Find.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

You Are Going To Be Measured Anyway By Some Means, Fair Or Foul. Usually The One Doing The Measuring Has Nothing Specific In Mind; So He Does It By The Seat Of His Pants. Careers Are Destroyed In This Manner.

It Is Always Cheaper To Do The Job Right The First Time.