Improving Quality Requires A Culture Change, Not

Successful People Breed Success.

You Are Going To Be Measured Anyway By Some Means, Fair Or Foul. Usually The One Doing The Measuring Has Nothing Specific In Mind; So He Does It By The Seat Of His Pants. Careers Are Destroyed In This Manner.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.

Quality Is The Result Of A Carefully Constructed Cultural Environment. It Has To Be The Fabric Of The Organization, Not Part Of The Fabric.

In A True Zero-defects Approach, There Are No Unimportant Items.