It Isn't What You Find, It's What

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

Quality Is The Result Of A Carefully Constructed Cultural Environment. It Has To Be The Fabric Of The Organization, Not Part Of The Fabric.

Most Things Don't Work Like They Are Supposed To Work.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

It Is Not Possible To Know What You Need To Learn.