Most Things Don't Work Like They Are

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

In A True Zero-defects Approach, There Are No Unimportant Items.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.