It's Management's Job To Know.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

A Rule Should Suit The Purpose.

The Most Valuable "currency" Of Any Organization Is The Initiative And Creativity Of Its Members. Every Leader Has The Solemn Moral Responsibility To Develop These To The Maximum In All His People. This Is The Leader's Highest Priority.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.