Management Is Prediction.

Manage The Cause, Not The Result.

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.

The Customer Invents Nothing. New Products And New Services Come From The Producer.

If You Can't Describe What You Are Doing As A Process, You Don't Know What You're Doing.

People Care More For Themselves When They Contribute To The System.