People Are Entitled To Joy In Work.

One Cannot Be Successful On Visible Figures Alone ... The Most Important Figures That One Needs For Management Are Unknown Or Unknowable, But Successful Management Must Nevertheless Take Account Of Them.

The Worker Is Not The Problem. The Problem Is At The Top! Management!

When People Try To Do What They Can Not Do, They Wish To Give Up.

The Most Important Things Cannot Be Measured.

We Must Understand Variation.