Never Confuse Activity With Results.

Everything Starts With The Customer.

When I Arrived At Ibm, There Were 'team' Signs All Around. I Asked, 'how Do People Get Paid?' They Told Me, 'we Pay People Based On Individual Performance.

I Think That My Leadership Style Is To Get People To Fear Staying In Place, To Fear Not Changing.

For The First Month, I Listened, And I Tried Very Hard Not To Draw Conclusions

It Is Not About Bits, Bytes And Protocols, But Profits, Losses And Margins.