Quality Has To Be Caused, Not Controlled.

When You're Out Of Quality, You're Out Of Business.

Quality Is The Result Of A Carefully Constructed Cultural Environment. It Has To Be The Fabric Of The Organization, Not Part Of The Fabric.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

It Isn't What You Find, It's What You Do About What You Find.

Making A Wrong Decision Is Understandable. Refusing To Search Continually For Learning Is Not.