Quality Starts In The Boardroom.

Whenever There Is Fear, You Will Get Wrong Figures.

People Learn In Different Ways: Reading, Listening, Pictures, Watching.

You Cannot Inspect Quality Into The Product; It Is Already There.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

Two Basic Rules Of Life Are: 1) Change Is Inevitable. 2) Everybody Resists Change.