Quality Starts In The Boardroom.

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.

Many People In Management Are Being Paid To Produce Waste.

Research Shows That The Climate Of An Organization Influences An Individuals Contribution Far More Than The Individual Himself.

The Most Important Measures Are Both Unknown And Unknowable.

Competition Should Not Be For A Share Of The Market-but To Expand The Market.