Since We Live In An Age Of

Morale In An Organization Does Not Mean That "people Get Along Together"; The Test Is Performance Not Conformance.

Nobody In The World Is As Good At Making Decisions As The Japanese.

One Reason For The Tremendous Increase In Health-care Costs In The U.s. Is Managerial Neglect Of The "hotel Services" By The People Who Dominate The Hospital, Such As Doctors And Nurses.

People Are Effective Because They Say 'no,' Because They Say, 'this Isn't For Me.'

Ideas Are Somewhat Like Babies - They Are Born Small, Immature, And Shapeless. They Are Promise Rather Than Fulfillment. In The Innovative Company Executives Do Not Say, "this Is A Damn-fool Idea." Instead They Ask, "what Would Be Needed To Make This Embryonic, Half-baked, Foolish Idea Into Something That Makes Sense, That Is An Opportunity For Us?"