Sometimes Poor Behavior Is Simply Bad Execution

Patience Is Emotional Diligence.

Reactive People... Are Often Affected By Their Physical Environment. They Find External Sources To Blame For Their Behavior.

Every Person In The Organization Must Change Inside Their Hearts And Minds, So That They Themselves Become Principle Centred.

The Real Beginning Of Influence Comes As Others Sense You Are Being Influenced By Them - When They Feel Understood By You - That You Have Listened Deeply And Sincerely, And That You Are Open.

Management Is Formal Authority Given From Above. Leadership Is Moral Authority Given From Below And All Around.